1. How will I know my order was received?
You will receive an automated email confirmation to the email you provided during check out. If you do not receive this email, please check your spam.
2. How soon will my package ship?
Orders placed before 1pm EST for USPS and 3pm EST for FedEx will go out the same business day. Orders placed after these cutoff times will ship the next business day.
We process orders Monday - Friday, excluding federal holidays within the United States, including the day after Thanksgiving.
*Please note that during the holiday season, this estimate is subject to change.
3. How will I track my package once it is shipped?
You will receive an automated email notification containing your tracking information to the email you provided during check out. If you do not receive this email, please check your spam or contact us at email@example.com
4. Do you ship internationally?
At this time we only ship within the United States and Canada.
5. What is your exchange and return policy?
Eva Professional strives every day to provide you with the utmost in quality products and customer service. In the unlikely event that you are unsatisfied with your Vitamin Recharge, Capilo, or e-line product, please contact us immediately. We are happy to exchange the product within 30 days of purchase with your order number. For the safety of our clients and staff, we unfortunately cannot accept any returns on open or used products.
Shipping and handling are not included in refunds or return shipping.
For returns on wholesale items, please contact your professional account manager.
6. Do you test on animals?
No, Eva Professional does not test on animals.
7. Are any Eva Professional products hypo-allergenic?
While many of our products are allergen-free, if you have a specific allergy, please contact us at firstname.lastname@example.org for help determining if a product is suitable for use.
8. Are there any restrictions for using Eva Professional products, such as if you are pregnant or taking certain medications?
Eva Professional prides itself on our careful selection of safe, naturally based ingredients for our products. For this reason, all Vitamin Recharge, Capilo, Hydra-In, and e-Line products are safe and gentle enough to use while pregnant and/or nursing.
If you are using Minoxidil, Rogaine, or another form of topical hair loss prevention, and you are looking to try a Capilo Regimen for Temporary or Progressive hair loss please consult with an Eva Professional success representative first.
9. Do any of your lines contain problematic ingredients?
At Eva Professional, we believe in clean, authentic beauty. We have developed 90% of our formulas to be paraben- and sulfate-free. If there are specific ingredients you are hoping to avoid (such as parabens, sulfates, silicons or allergens), please consult with an Eva Professional success representative first. Click here to learn more about our ingredients
10. Do you have to be a licensed cosmetologist to purchase your products?
No. While our products are salon quality and sold in salons around the nation, our online shop is open to beauty enthusiasts who would like to use Eva Professional products*.
*Please note that certain products can only be purchased by licensed cosmetologists (such as our Capilo Technikum line). Also, our wholesale prices are only available to licensed cosmetologists.
11. I’m a beauty enthusiast and I am having trouble finding the right products for me, how can I make sure I am choosing the right products?
The best place to start is our interactive hair quiz! Based on the information and preferences you give us when taking the quiz, we will be able to give you specific product recommendations that will be custom tailored to your needs.
12. I took the quiz, but I don’t agree with the product recommendations. What should I do?
If you are having trouble finding the right product and don’t feel the hair quiz recommendations are best suited for your needs, we invite you to contact us at email@example.com so we can assist you!
13. I am waiting on a response from your customer care team.
Your inquiry is important to us! Our US customer success team works Mon-Fri 9:30am to 5:30pm EST.
We typically respond to all inquiries within 48 hours, so hang tight!